Fax 24
 
1-877-FAX-VEND

FaxScan24 F.A.Q.'s

How much will it cost our library?
Nothing, We own the equipment. We take care of the rare repairs and paper replenishment.

Do we need to staff the FaxScan24 Kiosk?
No. For most patrons, this is truly an easy self-service experience. 
When a patron needs to send a fax, they are instructed to simply lift the hand-set on the FaxScan24 kiosk. 
They will then be treated to easy-to-follow Voice Instructions that will guide the patron step-by-step
to the completion of their fax transmission. If the patron has questions, they can call for customer service
on our toll-free number that is posted on the kiosk.

Do we need a dedicated phone line?
No. If your library has a low-use phone line available, then that could easily be shared with the FaxScan24 kiosk. Since the average kiosk is used 3 times per day, potential phone conflict is minimal.

Who pays for the long distance charges?
FaxScan24 pays. As soon as the hand-set on the FaxScan24 kiosk is lifted, the kiosk is programmed to automatically dial our toll-free number into our voice-automated service where the patron will hear the step-by-step instructions. The hidden toll-restrictor makes it impossible for anyone to make a direct-dial call. In conclusion, all long distance calls are automatically billed to our own toll-free phone service account.

How does a patron pay to use the FaxScan24 service?
The FaxScan24 Fax Service accepts the VISA, MasterCard, AMEX & Discover credit and debit cards, as well as our own FaxCash Prepaid Fax Cards.

What other libraries are using FaxScan24 Service?
Since 1989 many public libraries from around the country have been providing our FaxScan24 Public Fax Service for the benefit of their patrons. If you would like some references, please let us know by calling 1-877-FAX-VEND. Or, you can email sales@fax24.us

To Find a Library or public FaxScan24 Service location near you Click Here >>>

How do we get started? For a six month trial, please call us toll-free at 1-877-FAX-VEND, or,
email sales@fax24.us With your approval, we will have your library FaxScan24 operational within no time.

Getting Started and Setting Up your FaxScan24 Kiosk
For instructions and manuals Click Here >>>

 

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CONTACT INFORMATION

TOLL FREE:  1-877-FAX-VEND (1-877-329-8363)   
FAX:  1-888-329-8726
Email: sales@fax24.us

FaxScan24 provided by:
TSI Televend Services Inc.
Televend Services, Inc.

10 Lonetown Road - Box 1171
Redding, CT  06875-1171

 

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